Refund and Returns Policy

At CrafterinaHouse.com, we take pride in delivering high-quality products with utmost care. However, if you receive the wrong product or your order is damaged during transit, we are happy to assist you with a refund or replacement.

Eligibility for Refund

A refund or replacement will be issued only under the following conditions:

1. Wrong Product Received – If you receive an item different from what you ordered.
2. Damaged Product – If the product is damaged during shipping.

Refund Process

To initiate a refund, please follow these steps:

1. Contact Us at [Your Support Email] within 48 hours of receiving the order.
2. Provide the following details:
   • Order number
   • Clear photos/videos of the product showing the issue
   • Packaging photos (if applicable)
3. Our team will review your request and respond within 3-5 business days.

Refund Method

• Once approved, refunds will be processed to the original payment method within 7-10 business days.
• If a replacement is requested, we will ship a new product at no additional cost.

Exceptions & Non-Refundable Cases

• Refunds are not applicable for change of mind, incorrect address provided, or delays caused by shipping carriers.
• Products must be unused and in their original packaging for eligibility.

For any queries, feel free to reach out to our customer support at contact@crafterinahouse.com.

CrafterinaHouse.com reserves the right to update this policy at any time without prior notice.